Based in Surry Hills
Belmont Wattle Accountants can develop your KPI and productivity reports Sydney solutions using different types of technologies, including Analysis Services, Excel, Power BI and Tableau. We also provide support on the most challenging aspect of the project, and this is the process of defining practical and feasible KPIs and performance metrics.
Get in touch with Belmont Wattle Accountants to discuss choices for your KPI and productivity reporting and read on for more insight into the process of defining a practical and feasible performance reporting framework.
A KPI encloses a target and a metric. A BPO may have a target to answer 90% of the calls within three minutes. In this case, the metric is a percentage of calls answered within less than three minutes and the target is 90%. The KPI reports the discrepancy between the actual metric value and the target, and this provides a faster way to track the health of the business process.
The idea of creating KPIs is beneficial in itself. It implies defining relationships between the business processes, goals, and data. The figure shows the relationships between the different inputs that we should consider while defining KPIs.
The business goal is the commencing point for defining KPIs. It provides the emphasis to make sure we are measuring something of value to the company. If we stick to the BPO example, the business goal may be to ensure customer satisfaction. Having mentioned the business goal, we can then look at business procedures that support the goal. A KPI measures a business process, but the target will be set in reference to the business goal, and that is why we have to recognize them first. The final step maps the data necessities of the KPI to the data created by the business process.
Bella Vista New South Wales 2153,Australia.
